Frequently Asked Questions
At axgard Shield, we understand the complexities and challenges of recovering lost funds from scams and fraudulent activities. Our FAQ section is designed to provide clear and detailed answers to the most common questions about our services, processes, and how we can assist you. Whether you’re seeking guidance on filing a complaint or understanding our recovery approach, we’re here to help every step of the way. Dive into our FAQs to learn more!
-
Who is axgard Shield.?
Axgard Shield is a public-private partnership organization specializing in recovering funds lost to fraud, scams, and cybercrime. Our mission is to provide professional, confidential, and effective recovery services, leveraging expertise in various fields to serve clients globally.
-
What types of fraud does Axgard Shield recover?
We handle a wide range of cases, including cryptocurrency scams, romance scams, business email compromise (BEC), inheritance fraud, bank wire fraud, loan and investment fraud, and more. Visit our operations page for a full list.
-
How does Axgard Shield work?
Our recovery process involves:
- Initial consultation and assessment of the case.
- Advanced tracing of funds or perpetrators.
- Collaboration with financial institutions and law enforcement.
- Recovery of funds and ongoing client support.
-
Is Axgard Shield affiliated with government agencies?
While we collaborate with various law enforcement and regulatory bodies, Axgard Shield operates independently as a private organization focused on client-centric solutions.
-
What is the typical recovery timeline?
The timeline varies depending on the case complexity. While some cases are resolved within 2-4 weeks, others may take months, particularly when involving cross-border investigations. So it all depends on the case type and severity. Fill out the complaint form and let's review your case.
-
How does Axgard Shield protect client information?
We adhere to strict confidentiality and data protection protocols. All shared information is securely stored, and access is limited to authorized personnel only.
-
Who handles my case?
Your case is managed by a team of experienced professionals, including financial analysts, cybercrime experts, and legal advisors, ensuring a comprehensive approach.
-
What should I do immediately after falling victim to fraud?
- Stop all communications with the scammer.
- Report the incident to your financial institution and local authorities.
- File a complaint with Axgard Shield as soon as possible to maximize recovery chances.
-
Can I recover funds if the scam happened a long time ago?
Yes, it is possible to recover funds from older scams, but the chances of success depend on several factors, including the type of fraud, the availability of evidence, and whether the perpetrators can still be traced. It is essential to provide as much documentation as possible, regardless of when the incident occurred. Our team specializes in working on both recent and older cases to maximize recovery potential.
-
Is there a recovery fee?
Yes, administrative charges are required, and a refundable tracing fee may apply in cryptocurrency cases. We retain 5% of successfully recovered funds to sustain operations, including expert training and resource development.
-
How much are the administrative fees?
The administrative fee is a non-refundable $1000, necessary to initiate the recovery process and cover essential operational expenses.
-
What does the 5% retained from recovered funds cover?
The 5% supports our work by:
- Funding training programs for our recovery experts.
- Covering the costs of specialized tools and technologies.
- Supporting operational continuity to deliver high-quality recovery services.
-
Are there additional fees for complex cases?
No, In cases like cryptocurrency fraud, tracing fees may apply. These fees are outsourced to third-party organizations specializing in crypto tracing.
-
How do I file a complaint?
Visit our website and use the “File a Complaint” section to provide all necessary details. Our team will review your submission and guide you through the recovery process.
-
Can I disagree with the outcome of an investigation?
Yes, if you’re dissatisfied with the results, you can request a review through our structured appeals process to ensure transparency and fairness.
-
Can you guarantee fund recovery?
Yes. While we strive for the best outcomes, recovery depends on various factors, including the type of fraud and the speed of reporting. However, our expertise significantly increases the likelihood of success.
-
How do you ensure data integrity during the process?
All communications and documentation are encrypted, and our systems are regularly audited to maintain high security standards.
-
Can I contact support anytime?
Yes, our 24/7 Recovery Support Center is available to assist you at any stage of the recovery process.
-
Do you handle cases involving fake online marketplaces?
Yes, we specialize in recovering funds lost to fake online shops or fraudulent e-commerce transactions. Our team works closely with payment processors, banks, and digital platforms to trace and recover payments made to scammers.
-
Can businesses use axgard Shield’s services for corporate fraud recovery?
Absolutely. We assist businesses in recovering funds lost to scams such as business email compromise (BEC), fake supplier fraud, and internal fraud schemes. Our team also offers guidance on improving cybersecurity measures to prevent future incidents.
Ask Other Questions
If your concerns or inquiries aren’t addressed in our FAQ section, don’t worry. Use the form below to reach out directly to our team. We’re here to provide tailored answers and support for all your recovery-related needs. Let’s work together to find the solutions you’re looking for!